At Sofie Lens, we strive to provide fast and reliable shipping services to our customers worldwide. This Shipping Policy explains how we handle order processing, delivery, and shipping terms.
Order Processing
All orders are processed within 2–4 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Method
We deliver orders through trusted courier and logistics partners. Delivery times may vary depending on your location and local conditions. While we aim to deliver promptly, Sofie Lens is not responsible for delays caused by external factors beyond our control.
Shipping Coverage
We currently ship worldwide. Please ensure that your delivery address is accurate and complete to avoid delays or failed deliveries.
Cash on Delivery
As Sofie Lens only offers Cash on Delivery (COD) as the payment method, you must make full payment to the courier at the time of delivery before receiving your order.
Shipping Costs
Shipping costs may vary depending on the destination and order size. Applicable shipping charges will be communicated at checkout before order confirmation.
Tracking Orders
Once your order is shipped, you may receive a tracking number or delivery update from our courier partners, where applicable.
Failed Deliveries
If a delivery attempt fails due to incorrect information provided by the customer or refusal to accept the order, Sofie Lens reserves the right to cancel the order. Re-delivery may incur additional charges.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately at [email protected] so we can assist you with a replacement or refund according to our Returns & Refund Policy.
Contact Us
For any questions regarding shipping, please contact us at [email protected].